Terms of Service

Your Remote Office Space

Effective Date: December 24, 2024

These Terms of Service (“Terms”) govern your use of the website www.yourremoteofficespace.com and virtual assistant services provided by Your Remote Office Space (“YROS,” “we,” “us,” or “our”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website or engaging our virtual assistant services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and YROS.

2. Services Overview

YROS provides virtual assistant services including but not limited to:

  • Phone answering and customer service
  • Administrative support and data entry
  • Email and calendar management
  • CRM management and customer follow-up
  • Light bookkeeping and invoicing
  • Operations coordination and scheduling
  • Social media and basic marketing support
  • Other administrative tasks as agreed upon

Specific services, scope, and deliverables will be defined in your Service Agreement or Statement of Work.

3. Service Packages and Pricing

Service Tiers

We offer multiple service packages:

  • Pay As You Go: $35/hour, billed weekly
  • Essentials: 20 hours/month at $600 ($30/hour)
  • Growth: 40 hours/month at $1,100 ($27.50/hour)
  • Scale: 80 hours/month at $2,000 ($25/hour)
  • Custom: 80+ hours/month, custom pricing

Payment Terms

Monthly Retainer Tiers: Payment is due at the beginning of each month before work begins. Retainers are non-refundable.

Pay As You Go: Invoiced weekly on Fridays for actual hours worked. Payment must be received before work continues the following week.

Rollover Hours

Monthly Retainers: Unused hours roll over to the next month only (maximum 1-month rollover).

Downgrades: When downgrading to a lower monthly tier, maximum 5 hours roll over. When downgrading to Pay As You Go, all rollover hours are forfeited.

Pay As You Go: No rollover hours (weekly billing cycle).

Additional Hours

If you require more hours than included in your monthly package, additional hours will be billed at your tier’s hourly rate.

4. Service Agreement and Commitment

Agreement Term

Monthly Retainers: Month-to-month agreement with automatic renewal. No long-term commitment required.

Pay As You Go: Week-to-week commitment. Client must notify YROS by Friday if support is desired for the following week.

Cancellation and Termination

Monthly Retainers: Either party may cancel or pause services with 1-week notice. Notice must be provided by the 23rd of the month to end service at month-end. Retainer payments are non-refundable.

Pay As You Go: No formal cancellation required. Simply do not notify us by Friday, and no work will be scheduled for the following week.

YROS reserves the right to terminate services immediately if Client breaches these Terms, engages in abusive behavior, or fails to make timely payments.

Tier Changes

Upgrades: Can be processed immediately, even mid-month. YROS will invoice for the prorated difference, and upgrade takes effect upon payment.

Downgrades: Take effect at next monthly renewal. Client must provide 1-week notice (by the 23rd of the month).

5. Client Responsibilities

Client agrees to:

  • Provide timely access to necessary systems, tools, and information
  • Provide clear instructions and communication regarding tasks
  • Make timely payments according to the agreed schedule
  • Respond to requests for clarification in a timely manner
  • Maintain professional and respectful communication
  • Ensure all requested work complies with applicable laws and regulations

6. Scope of Services

Services We Provide

YROS provides administrative, customer service, and operational support as outlined in your Service Agreement. We direct our efforts toward completing tasks as instructed, but we do not guarantee specific business outcomes or results.

Services We Do Not Provide

YROS does not perform:

  • Sales calls or cold calling
  • Legal, medical, or financial advice
  • Services requiring professional licenses we do not hold
  • Any illegal, unethical, or harmful activities

7. Confidentiality

YROS agrees to maintain the confidentiality of all proprietary and sensitive information provided by Client in connection with our services. This includes but is not limited to:

  • Customer information and data
  • Business strategies and plans
  • Financial information
  • Trade secrets and proprietary processes
  • Any information marked as confidential

YROS will not disclose confidential information to third parties without Client’s written consent, except as required by law or to perform the agreed-upon services.

8. Intellectual Property

Client Ownership: All work product created by YROS for Client becomes the property of Client upon full payment. This includes documents, data, communications, and other deliverables created specifically for Client.

YROS Ownership: YROS retains ownership of our processes, methodologies, templates, and proprietary tools used to deliver services.

9. Limitation of Liability

To the fullest extent permitted by law:

YROS shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to our services.

YROS’s total liability for any claims arising from our services shall not exceed the amount paid by Client to YROS in the three (3) months preceding the claim.

10. Warranties and Disclaimers

YROS warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

EXCEPT AS EXPRESSLY STATED ABOVE, YROS PROVIDES SERVICES “AS IS” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

YROS does not warrant that services will be uninterrupted, error-free, or meet Client’s specific requirements.

11. Indemnification

Client agrees to indemnify, defend, and hold harmless YROS from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) Client’s breach of these Terms, (b) Client’s violation of any law or third-party rights, or (c) any content, information, or materials provided by Client.

12. Force Majeure

YROS shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet outages, or other force majeure events.

13. Dispute Resolution

Informal Resolution

In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation and communication.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

Jurisdiction

Any legal action arising from these Terms or our services shall be brought exclusively in the state or federal courts located in Madison County, Illinois.

14. Modifications to Terms

YROS reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a new “Effective Date.” Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with your Service Agreement and our Privacy Policy, constitute the entire agreement between you and YROS regarding our services and supersede all prior agreements and understandings.

17. Contact Information

If you have questions about these Terms, please contact us:

Your Remote Office Space

3311 Huber

Alton, IL 62002

Phone: (314) 643-9082

Email: shirley@yourremoteofficespace.com

Website: www.yourremoteofficespace.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.